The South African Social Security Agency (SASSA) introduced financial assistance programs to alleviate the economic impact of the COVID-19 pandemic. Among these, the SRD R370 Grant provides critical monthly financial support to vulnerable groups, helping them manage essential expenses. To streamline processes, SASSA assigns recipients a 6-digit Application ID and a 13-digit South African ID Number for verification and tracking purposes.
This article explores the eligibility criteria, methods to recover reference numbers, and processes to update contact details.
Beneficiaries who lose their reference numbers can recover them using an easy process via WhatsApp.
Steps to Recover Reference Number:
Save the SASSA Contact: Add 082-046-8553 to your contacts as “SASSA Status.”
Initiate Chat: Open WhatsApp, find SASSA Status in your contacts, and send the message “Status.”
Select Option: Respond with “Status Check” or “Reference Number Retrieval” from the automated options.
Confirm Details: Provide your South African ID Number and the phone number used during your application.
Receive Reference Number: After verification, the reference number, which consists of a mix of letters and numbers, will be sent.
Pro Tip:
Save the reference number by taking a screenshot or copying it for easy future access.
Methods to Update SASSA R370 Phone Number
Keeping your phone number updated ensures you receive notifications and communications from SASSA. Here’s how to update your phone number:
1. Online Update:
Log in to your SASSA account using your South African ID and Application ID numbers.
Enter the new phone number in the designated field.
Verify the change by entering the OTP sent to your updated number.
2. By Phone Call:
Dial 0800-60-10-11 (SASSA customer service).
Provide your ID and current phone details to the representative.
Follow the instructions to complete the update.
3. Via Email:
Send an email to SASSA, including:
Your full name.
Old phone number.
New phone number.
South African ID number.
SASSA will verify the details and update your contact information.
4. In-Person at SASSA Office:
Visit a SASSA office with valid ID and other necessary documents.
Request assistance to update your phone number.
FAQs
1. Who qualifies for the SASSA SRD R370 Grant?
Applicants must be South African citizens or legal residents aged 18–60 who are unemployed, have no other income source, and are not receiving other social grants.
2. How can I recover my lost SASSA reference number?
You can recover your reference number via WhatsApp by messaging 082-046-8553 with the word “Status” and following the instructions.
3. Why is it important to update my phone number with SASSA?
Updating your phone number ensures you receive timely notifications about your grant status and other essential updates.
4. How do I update my phone number online?
Log into your SASSA account, enter the updated number, and verify it using the OTP sent to your new number.
5. Can I visit a SASSA office to update my details?
Yes, you can visit a SASSA office with your ID and request updates to your contact details.
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